Company Response Review Report Review
Overall, A Satisfied Customer!

Ian Parks Submitted this review about AutoStar Transport Express
Review made Live: 8/23/2016 7:53:00 PM
Overall, I'd say I'm a pretty satisfied customer.

Pros: Once the delivery was scheduled, it was picked up very promptly and I had all the information necessary to put my mind at ease and trust that my car was in decent hands. The drop off was within the time range they had estimated, and my car arrived safely and in good condition.

Cons: The actual scheduling of the pick up didn't happen until a few days before. I was told repeatedly that this was the nature of the car shipping business, which is fine, albeit nerve-wracking. I was disappointed in the fact that not once was I called during this process. Every time I spoke to someone about my upcoming shipment, it was because *I* called out of concern that I hadn't heard anything. And also, the amount I ended up paying was $150 dollars more than the amount I was quoted...again, I was warned that this might happen because its the nature of the car shipping business, but if that's the case, then I'd rather they make their quotes on the high side to prepare me for the actual cost.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Maryland
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$750
Quote or Order Cost:
$900

Car Condition
  • Vehicle was dirty
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 8/24/2016 11:39:00 PM
From Jane Monastirsky 888-802-8250 ext 2221: Ian, thank you so much for your honest review. We really appreciate you taking the time to leave us your insight on the service, and we will certainly work on those areas you suggested so that the next time you ship with us, you will have an even better experience. It was a pleasure working with you, and of course, if you or anyone you know needs help with a transport, please don’t hesitate to call me back at 888-802-8250 ext 2221 or send me an email to jane.monastirsky@autostartransport.com.