Don, We are very sorry to hear your experience with us was not as expected. We appreciate your feedback and are always open to suggestions in order to excel as a company. We apologized if you at any point felt we were not on top of your transport, yet it is imperative that we don’t omit information that it is very important to show that we did everything in our power to assist you with the transport of your vehicle, which could not be completed since you requested your order with us to be cancelled. On 08/23, you were informed by one of our trained coordinators exactly how the transportation process works. You told her you were buying the vehicle and the check wouldn’t clear until 08/25 or 08/26. On 08/25, you called to let us know vehicle was ready to go, however at no point were we told that vehicle had to be picked up by a certain date as you stated in your review. The coordinator told you she would start looking for someone immediately, though chances were that your vehicle wouldn’t be picked up until the following week. Again, at no point were any dates guaranteed. Furthermore, it was not until 08/31 that we were told vehicle had to be picked up immediately. We told you we would do our very best to get it done right away only to find out on 09/01 that you started working with another broker while you were still within a contract with us. Please let us know if there is anything else we can do to assist you.