Company Response Review Report Review
review

leslie stuwe Submitted this review about AutoStar Transport Express
Review made Live: 9/14/2016 5:53:00 PM
reservation process was efficient but when I hadn't heard from anyone a few days before pick up I had to make many phone calls to get a pick up date. Once date was confirmed I had to pay an extra$150 to get a driver. because we needed car at destination we had to pay the extra fee. Did not like that part of transaction , however in the long run the car arrived as promised on the promised date so we are very happy! I would definitely use AutoStar in the future.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Tennessee
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
772706
Quote or Order Cost:
$1050

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 9/14/2016 11:39:00 PM
Hi Leslie, We are very glad to hear your overall experience was a good one and that you would like to work with us in the future. We appreciate your feedback and are always open to suggestions in order to excel as a company. We provided you with a quote for the transport of your Land Rover back in April, and the order was booked in June, for transport in August. Due to the nature of the transport industry it is not uncommon for rates to fluctuate, depending on several different factors, but we always make sure we get the best rate possible for our customers. Again we thank you for your feedback and we look forward to working with you again. Regards, AutoStar Transport Express 888-802-8250