Company Response Review Report Review
I wish I could give them negative rating !

Michelle Submitted this review about AutoStar Transport Express
Review made Live: 8/18/2017 7:13:00 PM
Worst experience ever.
The rep initial said he can get the car picked up within 3-5 days, with the quote $1025 (in the contract). We never heard anything or any update from them after the date the vehicle was released. Every time we called the rep, he just repeated say they were working on this, and there's nothing they can do at the point. On the 18th day after release day, we called him again and we were told they've been having hard time getting a driver take the car with the $1025 price, one drive would be willing to do it only if we agree to pay $200 more. It felt like a scheme! No any kind of communication what so ever and now we had no choice but had to pay more???

In addition, no advanced notification on pick up and drop off date and time. The truck drive called us 2 hrs ahead and said he will be the house within 2 hours. Totally caught out of guard both time and we had to ask neighbors for help. ( Yea, AutoStar, we work normal business hours).

In addition, when we called and asked to speak to a supervisor, they refused, due to system issue

Worse car shipping company ever, Avoid them !! Extremely unprofessional, horrible customer services and communication.
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
912343-VE
Quote or Order Cost:
$1200

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 8/23/2017 3:03:00 PM
We are very sorry for the delay in locating a carrier in a timely manner. Customer was informed from the very beginning the difficulty of this route. Customer also had the opportunity to cancel at anytime with a full refund as per our Money Back Guarantee, but they insisted we keep searching. A carrier was located, who was negotiating a better price for himself, and the offer was presented to the customer, and they gladly accepted. Again, as per our Money Back Guarantee, the customer had the option to cancel or accept the offer we had from the carrier. Again, our apologies for the delay.