From Valerie 888-802-8250 Ext 2252. Hi Diane, I appreciate the honest review and I apologies for the delay. Sometimes there are situation we don’t expect, like the driver getting delayed because of an issue with his truck. We will continue to work hard, in order to avoid future situations like that and to continue to improve every time. If you or anyone you know need assistance with a future transportation, please feel free to email me at Valerie.barriga@autostartransport.com or text at 786-871-0019. Thanks!