Company Response Review Report Review
Avoid by all means

Boris Submitted this review about AutoStar Transport Express
Review made Live: 4/17/2021 10:56:00 AM
Where do I begin... After receiving a very competitive quote from AutoStar Transport I decided to go ahead and schedule my vehicle to be transported from Phoenix to Dallas. I was asked if I had a specific date I needed the vehicle by and I gave AutoStar a date one week from my booking confirmation. I was assured by the rep that due to Phoenix to Dallas being such a common route the vehicle would be picked up the following say and arrive even sooner than my scheduled date. One week later my vehicle was still in Phoenix. AutoSta lie claimed that they could not find a driver. At this point I reached out to a manager at AutoStar who asked me if I was willing to increase my transport fee to find a drover faster. At this point I was out of time and options so I ended up having to pay more than what I was originally quoted. The one positive from this entire experience was that my vehicle arrived in an enclosed trailer (I booked regular transport to keep cost down). After unloading my vehicle the driver informed me that he does not take credit or debit cards. The fact that he showed up at 1am with my vehicle I could not get that much cash from the bank. I ended up having to show the driver how to download Zelle and pay him through that which was a 30 minute ordeal. I would recommend going with a higher quote and a different transport company to avoid the same issues I had.
Shipment Details
Origin:
Phoenix, Arizona 85281
Pickup:
Late
Destination:
McKinney, Texas 75070
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1266857-JJ
Quote or Order Cost:
$600

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 4/19/2021 8:32:00 PM
We are sorry if the customer did not receive the 5 star experience we at AutoStar Transport Express are accustomed to providing, and the fact that it took 3 days to locate and assign a carrier. Most orders nationwide on average get assigned a carrier within a 3-5 day period, but we understand customer was in a rush to get this done quicker. We expedited the order at OUR expense, and even located an enclosed carrier to help make him pleased with the experience. We also sent customer emails after assigning the carrier, that clearly explained payment terms to the carrier. We wish the customer well.