Company Response Review Report Review
auto transport

rey Submitted this review about AutoStar Transport Express
Review made Live: 6/14/2021 11:48:00 AM
Got a accurate quote on the first call I made. Once I decided to proceed, they were very prompt in answering my call. It took about 5 days to get a pick up date but once the date was set the truck arrived on time in Los Angeles. Out of curiosity I did ask for an update after a few days and they sent me a text within hours of the status of the delivery. The delivery was on time but my son did have to get an Uber to meet the truck driver since he could not deliver the car in the area he lived in Boston. Apparently other people also were picking up cars at the same area in a shopping mall where the transport truck had parked. There is a process to prepare the car for transport but all of it was very clear and they were very good at making sure I understood the entire process. I followed the instructions and everything worked as planned. I though it was going to be a stressful process but they made the whole ordeal very easy. Will be using them again when the car has to return back to Los Angeles when my son finished graduate school.
Shipment Details
Origin:
los angeles , California
Pickup:
On Time
Destination:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1287245-RM
Quote or Order Cost:
$1300

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 6/15/2021 12:18:00 AM
From Juan Acosta (888) 802-8250 Ext. 2260: Hi Rey! Thank you for taking your time to share you experience . I am happy that your transport experience was so great. It is always great to hear from my customers that all our efforts are both recognized and appreciated. My team and I always strive to provide the best service possible. Glad to help. And if you ever need us, feel free to call me. It's my pleasure to assist. I can be reached at (786) 228-5057 or (888) 802-8250 Ext. 2260 or via email juan.acosta@autostartransport.com. Thanks, Have a good one.