Company Response Review Report Review
AutoStar acted fast and saved us $$$$$$

S Carlson Submitted this review about AutoStar Transport Express
Review made Live: 2/28/2022 3:04:00 PM
We had a wonderful experience with AutoStar Express Transport, and it was all done in a hurry. I still can’t believe how well it worked out, because we asked a lot of AutoStar, and they delivered. My husband has a 16 year old Porsche Cayman (Gigi) that he races in autocross, and usually wins top three. Gigi is extra special, because his deceased friend transformed the car and it’s a reminder of how extraordinary he was. Gigi developed a terminal engine defect called bore score. We don’t have $$ to fix it. We thought my husband’s autocross days were over until we could save the money needed, or we’d potentially have to sell Gigi. Thanks to AutoStar, Gigi is getting a “new” engine. We found a front-end crushed 2007 Cayman on a wreck bidding site. It is not subject to bore score issues. It was only an hour from home and we got a great deal on it - better than we should have. Due to many issues, including bad New England winter weather and Covid, we couldn’t finalize the deal and get the car in the week allotted by the bidding site, and they were going to cancel the deal (even though their offices were closed during this time and we could not contact them). When we finally settled things, they gave us one business day to arrange pick up and take possession of the car. I was frantic. I called and emailed about a dozen transport companies many of whom either did not answer (it was a Friday late in the day) or could not help in the time allotted. I got about five quotes, and AutoStar was the best for cost and quick availability. Plus, my AutoStar agent was super efficient; very responsive and had great communication skills. AutoStar arranged pick up details with a driver in mere hours. Come Monday morning, the AutoStar driver was there on time and safely transported the wrecked car to our mechanic. What was alarming was that the auto bid site had already re-listed our car in preparation for our “inevitable” failure to pick up the car. If not for AutoStar, we would have lost the car, had to pay a lot more for another one, and would have likely had $ additional transport costs due to distance (most usable cars are in FL or CA). We are so grateful to AutoStar and their efficient, friendly, knowledgeable employees.
Shipment Details
Origin:
Hartford, Connecticut
Pickup:
On Time
Destination:
Connecticut
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6167827
Quote or Order Cost:
$405

Car Condition
  • Vehicle was damaged
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 3/1/2022 4:47:00 PM
From Alan (888) 802-8250 Ext. 2231: Hi Shannon! Thank you for such an awesome review! I am happy that your transport experience was so great. It is always great to hear from my customers that all our efforts are both recognized and appreciated. My team and I always strive to provide the best service possible, despite any complications we may face. Always glad to help! Next time you need vehicle transport, you know we will surely give you the same great service as before. Please feel free to refer us to friends and family. I may be reached by phone at 786-725-5989 or 888-802-8250 Ext. 2231 or via email at alan.iberlucea@autostartransport.com. Thank you and have a super day!