Company Response
Mike Cannon from
AutoStar Transport Express Submitted this response.
Response Date: 7/6/2022 6:39:00 PM
Hello Falonna, we apologize if here at AutoStart you felt there was a lack of assistance. Our customer service team has had a hand in advising and providing updates regularly before and during the transport of your vehicle.
Per our conversation with the carrier, they, unfortunately, broke down, and due to the hydraulic issues it was presenting the vehicle couldn't be unloaded. Please be aware that due to the nature of the industry, while not fairly common, trucks may break down, and as we have more than 35 years of experience in the field, it is something we try to foresee as much as possible. For this reason, and because we pride ourselves in our transparency, it is in the contract.
This unfortunate situation was handled as best possible by our team. We always advocate for our customers to have the best service and fight for them as much as needed to assure that you receive the vehicle safely and in a timely matter. We passed along all the information provided by the carrier as we followed up with the transport. The updates were supplied regularly and also a clear estimated date of arrival.
We sympathize with the issues that where presented during that time in your personal life and thank you for your feedback, although it may lack some key information, we continue to strive to be better for our clients and provide the best possible service.