Company Response Review Report Review
Great Communication, Thorough Contract, Stuck to their pricing, Would definitely use again.

Sarah J. Submitted this review about AutoStar Transport Express
Review made Live: 10/29/2022 3:22:00 PM
This is the first time we've ever used a transport service. It took me a long time to trust in a company after so many scams I read about, and price quotes all over the place from the various services. I settled on AutoStar Express as the quote in the middle of the others, and they allowed me to pay with a credit card for the entire transaction. I had read many things about cash payments and carriers holding cars hostage on the trucks until customers paid more than what was quoted so I was not willing to get into that. I also knew how much the carrier fee was from multiple quotes I received. I asked for the total to be broken down between carrier and broker fees from each company. With a carrier fee for our distance at $300-350, I knew how much brokers were charging on top of that with quotes ranging from $300-700+. AutoStar wasn't the lowest, but I liked who I worked with (Dimitri) and liked the thoroughness of the contract. Some contracts looked like a child put them together. Dimitri and Florencia were who I worked with at AutoStar and were absolutely amazing. I worked with Dimitri the most, and probably drove him crazy with questions and stipulations, but he was patient and informative with me. I appreciate someone who is straight forward and not condescending ( I encountered a few in this business throughout this process), and he made me feel as comfortable as I could have felt with this new experience. I would definitely work with him again, and Florencia helped me with carriers as well and was excellent in her knowledge and communication. We did have difficulty going through carriers that either cancelled last minute or broke down. Dimitri and Florencia kept working on it until we found a carrier that followed through. The carrier we ended up with was MP Team Inc.. The driver, Evgeny, was careful and communicated throughout the process. He even delivered the car without a scratch on the same day instead of the next day as it was stated on the contract, arriving at 10:30pm and we were thrilled to not go the night worrying about it's location. Overall, we are very satisfied with every part of the service we received. If we have any cars to transport in the future, I would use AutoStar again without hesitation. Thank you all so much for getting us through this process!
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
New York
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
97331860
Quote or Order Cost:
$475

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 10/31/2022 7:01:00 PM
From Demetri 888-802-8250 x 2225: Hello Sarah Thank you for providing feedback on your transport experience. Customer feedback drives our business. We thank you for shipping with us and spending the time to leave this valuable and helpful review. When you, your family or friends want a worry-free transport for your vehicle, please contact Demetri at 888-802-8250 x2225 or by email at demetri.valerga@autostartransport.com