Company Response Review Report Review
I have a pretty mixed review. I am not one to write long reviews unless I feel it’s warranted.

Jessica J. Submitted this review about AutoStar Transport Express
Review made Live: 8/19/2024 6:29:00 PM
I booked over a month in advance for a East to West coast move. 24 hours before my scheduled pickup, I receive a confirmation call that my car is being picked up the next day. The next day I did not hear from anyone. I had to call to get an update, the carrier’s truck broke down. I understand these things happen and Autostar was working to find me a carrier. They found a carrier, and made me pay an extra $50. 3 days goes by, my car still hasn’t been picked up, I don’t have an update from anyone and I have to call multiple times. Apparently the second carrier canceled. Finally 4-5 days later, my car is picked up. The driver was polite and professional. I was inconvenienced as I did not have a car for 4 days, when I booked in advanced, the truck broke down, and I had to pay an extra $50. I finally received my car 4 days later. Again, it was the same driver that picked up my car and was a smooth dropoff. I did not have a positive experience with Autostar, I believe the communication could have been better, and I should not have had to pay an extra $50 due to the carrier’s truck breaking down and Autostar needing to find a new carrier, however, the carrier overall wasn’t an issue. I am not sure if I would use Autostar again, after having this experience. I only gave 3 stars because the carrier made sure my car was delivered safely and on time.
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
17501314
Quote or Order Cost:
$1255

Car Condition
  • Vehicle was dirty
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 8/21/2024 8:54:00 PM
Thank you, Jessica, for taking the time to share your experience. We’re sorry to hear about the challenges you faced with your recent move and the inconvenience it caused. We understand the importance of timely and clear communication, and we regret that we fell short in this instance. Your feedback is invaluable in helping us improve our service. We're glad to hear that the carrier was professional and that your car was delivered safely. We hope to have the opportunity to serve you better in the future. If you have any further concerns or need assistance, please feel free to reach out directly at 850-254-7250.