David, we are deeply sorry for the troubling experience you had and the unacceptable behavior you encountered with the assigned contractor. This is not the kind of service we stand for, and we regret that you were subjected to such stress and unprofessional conduct. We take allegations of this nature very seriously and are conducting an investigation into this matter. Please rest assured that we will address this with the contractor and ensure that appropriate action is taken. Your feedback is invaluable, and we are committed to improving our processes to prevent this from happening again. Thank you for bringing this to our attention, and we sincerely apologize for the distress caused.