Sometimes I just have to scratch my head... That being said, I am sorry Prabhakar would choose to characterize the service he received as 'average,' considering the amount of time and effort that went into securing him a transport for the price he wished to pay (which, by the way, was $210 lower than his original quote, and WELL below market value for a coast to coast transport). From the beginning, he was also made aware that since his pick up location was in a residential neighborhood that was under construction, he would have to meet the carrier several blocks away, as a truck in excess of 60 ft long could not reach his doorstep. Furthermore, his contact person at the point of origin flatly refused to do the inspection of the vehicle with the driver. Only after the driver made him aware that the vehicle would NOT be loaded until the inspection was done did his contact person relent and do the necessary inspection. Finally, AutoStar was in constant contact with Prabhakar throughout the process with DAILY updates. (Ever go on a road trip with several children in the back seat? 'Are we there yet?' - ad infinitum) He was only given the carrier contact information in case he needed it outside of our business hours, but we answered his calls and request for status updates EVERY single day. Again, I am sorry Prabhakar feels the service was mediocre, but I wholeheartedly disagree and assert that it was exceptional. Mike Cannon Operations Manager AutoStar Transport & Logistics 888-802-8250 ext 2222