Company Response
al from
Available Logistics Submitted this response.
Response Date: 5/30/2012 12:03:00 PM
we had nothing but problems with this customer in that there were no keys when the car was picked up and there was no effort to get the keys to the tow yard, so that the trucker could pickup the car. We were given all kinds of excuses that the keys were sent to someone, we are still waiting for someone to say that they received the keys. Our trucker was patiently waiting to pick up the car until he gave up.
al1 at 04/10/2012 07:43 AM:
"As a result of your actions in this matter we are canceling your order and will be refunding your deposit less any charges, as per contract. The car was picked up by the trucker as contracted and was to be transported to the destination, when the driver was told to drop the car at a terminal and cancel the order, he brought it to Island Express, 150 Townline rd, kings park, ny, telephone number 631-544-4435, the charges of $100.00 to be paid at time of pickup by you in cash will be required. As far as we are concerned we have met the contract conditions. Dispatch"