Company Response
Linda Ross from
BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 12/21/2017 12:51:00 PM
We are really sorry to hear about that.
We got in touch with client immediately and did our best to resolve this matter.
We have checked our records and we see that you've signed a contract with our company for $595 all included. You indicated that the first available pick up day should be Dec 19th. Our sales agent after numerous attempts managed to assign a carrier for $595. The driver supposed to pick up your vehicle on Dec 19th as we agreed on. And according to the contract if the driver is assigned to the order any cancellations lead to $95 cancellation fee, since we have to confirm the load to the driver. We regret that process of transporting your vehicle was disappointing . At this point we already cancelled your order and canceled authorization of $70, you should see funds unblocked in full amount within next few days. Also we really hate to leave our clients unhappy so if there is a way how we can settle this misunderstanding, please let us know.