Company Response Review Report Review
SCAM!!!

Rachel Submitted this review about BWT Group LLC DBA MoveWheels.com
Review made Live: 5/26/2018 9:01:00 AM
This is a terrible company that I believe is out to scam people! They almost scammed me. I signed an online contract with movewheels.com to move a vehicle from Texas to Virginia. They quoted me a low rate at $1200 and then never showed to pick up the vehicle. They were only supposed to charge a $100 deposit fee when it was picked up. I called and called and called the sales rep Ara I was assigned to (whom up until that point had been very responsive) and no answer. After repeated calls someone finally called me back at 9:30 p.m. that night and said they didn't know what happened. The $100 fee was charged to my account. I called again the next day. I received a text message (from a google phone number) claiming to be my driver named "Mike driver" and he was sorry he couldn't pick up my vehicle. The text message was exactly the same style as Ara' (bad grammer and lower case letters on proper nouns).. When I called the number back, it went to this company's phone system. After repeated calls back to the company, I finally got in touch with Ara. He said the driver texted me. (How did he know that? He is only a broker, not the driver.) I confronted him and told him that his cell phone number dialed back to his company. He said "that's weird." I then demanded to know the drivers name and company and he couldn't give it to me. Said all he knew is that the drivers name was Mike. That tells me he was lying. Why would a professional company hire someone they know nothing about to move a vehicle. After repeated calls to the company (most of the time my calls were sent to voicemail) I finally got my deposit back. They told me they would find another shipper. They did not, despite scheduling phone calls with me to update me on the situation that never happened. I've read other complaints online that they use low quotes and contracts as a bait and switch tactic. This company needs to be shut down. If you don't believe me, check out the BBB's rating of this company.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1200
Quote or Order Cost:
$1200

Company Response
Linda Ross from BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 5/31/2018 7:06:00 PM
All agents should be deemed friendly and helpful, we are sorry if you felt this was not done for you. A full audit will be conducted to identify any discrepancies to our customer service policies.