Company Response Review Report Review
69 Camaro Enclosed Transport

Jeff Submitted this review about Best Auto Movers
Review made Live: 11/18/2013 11:42:00 PM
I booked through a broker and was told that the transporter was BBB A+ rated, 5 stars, insured etc.
What these guys will tell you is unbelievable, just to get the commissions.
I was told by the broker the car would be picked up on a Monday. The driver picked it up on a Wednesday. Not really a big deal as they delivered it in 3 days (ahead of schedule).
The drivers wife/girlfriend was very nice and text me several times with an approximate ETA.
I paid for door to door enclosed transport.
My son just happened to see the truck about 1/3 of a mile from my house trying to unload. He came back and got me. Thank god for that; the truck does not have a lift in the back as most do. The driver set up 2 ramps consisting of 4 separate sections, jack stands and concrete blocks and 2x4 boards. When I arrived he was up in the front of the trailer, pitch black, no interior trailer lights. His wife/girlfriend stood outside with a mini maglite. The driver backed the car up and onto the ramps; sort of. He was within 1" of the tire remaining on the ramp. The rear tires are 12 inches wide and he was at an angle. My son had to yell for him to stop. No possible way he would have made it as the front tires were almost ready to miss the ramp entirely. The back would have fallen 1-2 feet and the front would have been completely torn off as it dropped 4 feet to the ground. The driver tried for at least 10 minutes to get the car back up the ramp but kept stalling the clutch. He finally got it far enough for us to relocate the ramps.
Once unloaded I asked how many times they had to take my car on and off. I was told 4 other times. The front spoiler was dented right in the front, not under. It was not on the pick up inspection sheet. When I asked the driver, he said it was there he just probably missed it. There was no use to argue with him.
Once I came back to my home with the car, I went online to read reviews about this carrier. all I can say is that if you are reading this, you already know!
All I'm saying is that if you have a high dollar car, these might not be your guys!
For being on time (5) stars. For being in contact and polite (5) stars. Quality of loading/unloading equipment (0) stars. Accepting responsibility for any damage (0) stars.
Shipment Details
Origin State:
Alabama
Pickup:
Late
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Anna
Quote or Order Cost:
$1300

Company Response
Admin from Best Auto Movers Submitted this response.
Response Date: 3/5/2015 6:31:00 PM
The customer started off his complaint saying that the broker gave him false information about our company which has nothing to do with us. We were not the ones providing false information and this is why we recommend for customers to book their auto shipments directly through auto shipping companies and not through brokers. Best Auto Movers is DOT certified and licensed. We provide public liability insurance coverage up to $4 million and cargo coverage up to $1 million with no deductibles. On our contract with a broker, it is stated that we need to pick up the vehicle within 2 days of 11/11/13 which we did. Open the following link to see the contract. It shows that the car was picked up and delivered on time. https://www.evernote.com/shard/s274/sh/86c588b9-af90-4739-aec9-04b43b16ae38/a0cd580450634fa47a24a1349bc71543 In almost every situation, our delivery services are door to door. In some cases, factors like very sharp turns, narrow subdivision roads, low-hanging tree branches, steep hills or late night delivery require us to deliver a vehicle to a safe nearby location. And this time it was one of those cases. Customer is stating that ...the front tires were almost ready to miss the ramp entirely. That is just his assumption. Everything that this customer stated is over exaggerated. What did not look normal for a customer is normal in unloading the cars from trailers with ramps. With 15+ years of experience, we know what it takes to get vehicles to their destinations safely and on time. Our drivers receive special training on how to handle all kinds of vehicles, including high-end cars and they have loaded and unloaded cars thousands of times. We transport approx 1,700 cars per year. Also, as of 2 years ago, we have upgraded all our fleet to the best equipment available. Now we ship cars exclusively with lift gate trailers. The customer also mentioned that his car was unloaded more than once but the reason we do that is because we are a door to door service, and in order to get to a specific car, we need to rearrange other cars. Regarding the dent on the front spoiler; it is undercarriage damage and that does not get marked off on the Bill of Lading since it is impossible to inspect the whole undercarriage. Also, if there was damage done to the spoiler, the customer should have marked it off on the Bill of Lading upon delivery and made a claim with our insurance company.