Company Response Review Report Review
Damaged Vehicle

D. Submitted this review about Best Auto Shipper
Review made Live: 7/1/2011 3:37:00 PM
My vehicle was transported from Denver, CO to PA. The car was damaged somewhere along the way.Best Auto Shipper's contracted driver covered up the damage so that it was not immediately visible upon cursory inspection. In addition they did not completely or accurately fill out the Bill of Lading. Upon detailed inspection, the car's bumper was gashed and torn underneath and the wheel fender cover completely missing. The rubber bumper shield was folded up underneath so that the damage would not be visible.
Shipment Details
Origin State:
Colorado
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15456-EU
Quote or Order Cost:
$750

Car Condition
  • Vehicle was damaged
Company Response
Jeff from Best Auto Shipper Submitted this response.
Response Date: 7/2/2011 1:56:00 PM
Debbie Best Auto Shipper provided you the best service. By reviewing this review we notice that your main complaint was the carrier company that we sub-contracted out to, not with Best Auto Shipper. Maybe you meant to leave the review for the carrier company. But, Debbie thank you for this review, we went ahead and made the necessary changes to help move Best Auto Shipper in the positive direction. We look forward to transporting your next vehicle after the holiday. Sorry for any inconvenience.