Company Response Review Report Review
Best Way, THE WORST_ STAY AWAY

Sara Submitted this review about Best Way Auto Transport
Review made Live: 1/10/2006 10:43:00 AM
I have never seen anything like this. The salesman lied from the beginning and never stopped--they said they would pick up my car for two weeks and finally picked up after three weeks of scheduled date. they picked it up late, they took a month to get here and they added extra costs and would not release the car until they were paid. They were totally dishonest and unreliable. They wrote in the contract that they would drop off the car at the location and later said that the conditions have changed and I have to pick up the car from somewhere 2 hours away from my house.

A GROUP OF LIARS... THESE PEOPLE SHOULD NOT BE IN BUSINESS. PLEASE PROTECT YOURSELF AND DON'T GO WITH THEM.
Shipment Details
Origin State:
New York
Pickup:
Not Provided
Destination State:
California
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
151711
Quote or Order Cost:
$1207

Company Response
Shelly from Best Way Auto Transport Submitted this response.
Response Date: 3/28/2006 2:59:00 PM
this customer booked the order with us for a certain date, we attempted to pickup the car and they would not give it to us, this went on for approximately 2 weeks, finally they released the car to us, the customer was told that they would have to pick the car up in san bernadino, ca [the move consisted of a door to terminal move and not door to door]. this customer gave us nothing but problems from the beginning, they insisted on a saturday pickup, when we had told them that we could not pick up the car on saturday. it seems that all this customer can do is complai, but they did not complain that we sent the car enclosed and no extra cost to them.