We would like to set the record straight. First of all, we don’t have any clause on our contract about a 10 day refund policy. Our policy states that you are entitled to a full refund at any time as long as a carrier has not been already dispatched for pick up. Our business hours are Monday through Friday 9AM - 6PM Est. We services over 160 dealerships nationwide and have been in business for over 5 years. We are really confused about the part were we hide behind our voice mail. We have 7 event logs on his order with notes detailing every conversation between Mr. Wendorf and our customer service team. Mr. Wendorf contracted us to move his vehicle from Pennsylvania to Tennessee between 12/2 and 12/6. A driver was booked on his behalf for pick up on 12/5. Unfortunately, the driver that was assigned called Mr. Wendorf and notified him as well as us that his load fell apart and he did not have enough vehicles to complete the trip. We took full responsibility and began searching for a new carrier on his behalf. We admit to having a delay in finding a new carrier as a new driver was not available until 12/17 but we always kept in touch with the customer, he was fully aware of the situation. We notified him that a driver had been reassigned, emailed him the carrier’s information and confirmation, 3.5 hours later at 8:12PM, after business hours, we receive a call and an email requesting to cancel the order. The following morning, we contacted him with curiosity, he advised us that he had canceled his order 2 days prior and was not in need of the service as he had made other arrangements. We explained to him that we had no record of his cancellation and kindly asked him to provide proof. The customer never canceled his order prior to us dispatching his order. Had he canceled it prior, he would have been entitled to his refund.