Company Response Review Report Review
2000 Camry

Funmi Submitted this review about Boca Transport
Review made Live: 9/11/2013 10:00:00 AM
I needed a vehicke picked up that was time sensitive for delivery and Boca transport told me they had a driver that would meet the deadline as the vehicle was going to the port to be exported. They took a $100 deposit on my card and I have not heard anything from them in over 6 days! They were supposed to pick up on Monday and have it delivered on Tuesday. I emailed and called to no avail. I was left scrambling to find another driver midday on Monday and my vehicle has still not being picked up leaving me with storage charges and the vehicle missing the cutoff at the port. They committed that they had a driver which was a lie to get the deposit. I am now trying to do a chargeback from my credit card. STAY AWAY FROM THIS COMPANY. Trust me, you don't want the hassle.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#32924-KS
Quote or Order Cost:
$325

Company Response
Scott Piepmeier from Boca Transport Submitted this response.
Response Date: 9/11/2013 8:35:00 PM
Your order was taken at the close of business Friday and you spoke with a dispatcher on Monday (the first day our company was open for business after the order). Aside from that, it is a shame the salesperson you spoke with said that a carrier was already assigned when there was none assigned and after review of the file the $100 credit of the deposit was returned back to your billing information on file. The sales person has also since been reprimanded and we look forward to changing your opinion of our company in the future.