Hi Mary, My name is Jam'e and I am the owner of Browns Auto Transport. This is the first time I am hearing about this issue. And I am very shocked that this happend in April and is just now being brought to our attention. I also am very surprised that if you were unhappy with something that you never attempted to get in touch with me. Like I said, this is the first time I am hearing of this. So after going back and looking at your paperwork and speaking with the driver and Jeremell this is the information that I am getting. When your vehicle was loaded the driver told you as well as Browns Auto Transport that the delivery would take 7-10 days. That is an estimated time for arrival. Anything can take place between pickup and delivery and cause further delays. We cant in no way gaurantee a date for delivery. We do try our hardest to get it there as soon as possible. You did however state in your response that it took 17 days to deliver and then 12 days in the question section. 12 days is the correct one. As far as you calling and said you could not get anyone to contact you back. All calls go through me and I never received any messages or phone calls from you. Like I said, this is the first time hearing of any complaint from you. As far as your vehicle being delivered on a smaller truck, if you live in a remote area we sometimes have to do that to be abe to get in the delivery area. Now for the damages. Nothing was even noted by you on the bill of lading at the delivery point. Nothing was ever said about scratches or a hub cap. The only thing that was even mentioned were the wind guards. Those were inside of the vehicle and you knew that. The driver had to take them off to prevent damage. So as far as damage goes, there is no way to file a claim on something that was signed off by you as okay. Also this is now 2 months later. I am very sorry you were unhappy. I wished we had the chance 2 months ago to make it right.