Review Report Review
Underquoted

Kirk Benners Submitted this review about Capitol Transport & Logistics Inc.
Review made Live: 10/12/2011 4:11:00 PM
This company removed my review twice now based on not being able to verifying my order. My order number is CORRECT. They said I wasn't a customer possibly because they didn't like my comments. I've got all emails, paperwork, etc to prove I was a customer. I just got off the phone again with Jessica and she's refusing to make this right and that I've simply have to wait longer for my refund. Should I wait another month or fly to 7333 Coral Way Miami, FL 33155 and resolve this personally? I was promised a callback in a couple minutes this morning but NOTHING! It's funny how they charged my credit card the same day but yet takes over a month to get a refund. I placed my order back 8/20/11 and was underquoted to ship an inoperable vehicle from WI to TX for $600....several hundred less than anyone else. I was promised pickup within the week and delivery several days later. 3 1/2 weeks went by with several truckers able to pick the vehicle up however needed an additional $200 on top of what was quoted. I refused so this continued for weeks. After 1 month of not getting my vehicle, I cancelled services. I called for a promised full refund however I have yet to receive that after 4 weeks. I was promised a credit on my card credit within 3 days. Since employed with the Dallas Police department, I've started a police report for "THEFT OF SERVICE/SWINDLING." At this time, I have yet to be refunded. I would not recommend this company to anyone. They have refused to make this right. Don't fall victim of their UNDER QUOTES, unprofessionalism over the phone, and absolutely poor service!!!!
Shipment Details
Origin State:
Wisconsin
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
35577DL
Quote or Order Cost:
$600