Review Report Review
Car was held in a storage for almost 50 days without my authorization

Rosangela Souza Submitted this review about Capstone Auto Transport
Review made Live: 11/18/2023 11:09:00 AM
Run away from that company! On September 18 I signed a contract and paid $200 for Capstone Auto Trans Inc. to ship my vehicle from FL to NC. The vehicle was picked up by a carrier company they hired on September 20 and should have been delivered on September 21st. After that my nightmare started. A guy named Christopher was always telling me my vehicle would be delivered every 2 days and would always come up with an excuse that the delivery was late. After 30 days he said the carrier company was ghosting them and they had no idea where the vehicle was but he kept promising me the vehicle would be delivered every 2 days. One week after that (37 days) they found my vehicle being held in a storage and the storage wouldn’t give us permission to pick up the vehicle because they needed the authorization of the truck driver (Jay) who left the vehicle there. No one was able to reach him. After that another guy from Capstone (Ethan) started to talk to me lying that they were doing what was possible to deliver my vehicle. I had to investigate it by myself, found the driver’s brother store, threatened to call the police and also threatened to sue the storage company where my vehicle was. I’ve spent countless hours everyday calling to a lot of people so I could get my car back. I got stressed and sick, couldn’t sleep or eat and had to take pills for everything. After 49 DAYS and threatening everyone, the driver released the keys to my vehicle and my husband had to rent a trailer to go pick it up. After finally having my vehicle back, I requested a refund from Capstone Auto Trans Inc. as they didn’t do the service I paid them for and I even had to spend more money and time to pick up my vehicle. Can you believe that they said they had done what they could and wouldn’t refund the $200? I told them they had 2 days to refund me or I would do what it takes for everyone to know the poor service they provide. You will be happy if everything goes according to plan but if something happens they will say they are not responsible and won’t even refund your money after not doing what you paid them for. My experience is a major red flag for anyone thinking about paying for their services. Run!!
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination:
Clayton, North Carolina 27520
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
14160706
Quote or Order Cost:
$500