Mr. Harris: We explained to you that the carrier companys insurance was the one handling the loss of your vehicle. This was the exception not the rule and we have no control of how much the insurance company states your car was actually worth (which as we both know was not $40k more like $10k) I understand there was a dispute between what you though your vehicle was worth and what it actually WAS worth but these insurawnce companies DO GO BY black book more then kbb. Especially since your vehicle was USED Fredrerick and not NEW. This IS and remains an important aspect of the evaluation and valuation of a vehicle. As far as us returning your funds that refund was not approved because our employees spent several weeks dealing with your mul;tiple phone calls you rightfully so had since you had questions and we remained happy to assist but those employees do need to be compensated. In our contract it stupulates once we render services and we deliver to you to the contract carrier the transaction is ended by that carrier since it was begun by us. The insurance policy on file was given to you and the reputation of the company even was also given to you so therefore we indeed in fact did our due dilgence from step 1, just like we promised. We do not deserve or warrant this review as we also helped you along the way with filing the claim with the contract carriers insurance company. WE REMAIN TOP 8 IN THE NATION FOR A REASON. And the insurance company has already made an offer to you you were not happy with. Contact Progressive. Write reviews on them and the contract carrier company. We did our job. And we held your hand thorughout the entire transaction as we never hid or ignored your calls. We do wish you the very best Mr. Harris and remember emotional value has very little to do with actual property value of your car. To your auto shipping success! :)