Company Response Review Report Review
Never Showed Up

Tom Mueller Submitted this review about Car2Transport
Review made Live: 11/16/2016 5:11:00 PM
We were moving from NYC to Washington State. We were first driving the car to Lansing, Mich and then having the car transported from Michigan to Washington and then flying with my family the next day. The day before the pickup I had not heard anything and was getting worried. The day of the pickup arrived and still no word. I had to call them and they informed they didn't have a driver. It's poor service to not communicate with your costumer. If they couldn't get a driver for the price they quoted me it was their responsibility to communicate that information before the delivery day. They never made a call to me. I had to constantly call them to find out what was happening. They were nice enough on the phone to work with but I would rather deal with a grumpy person that communicates and gets the job done than a nice person that doesn't communicate and doesn't get the job done. If you're on a schedule don't go with Car2Transport. Because of their incompetence, lack of communication and ineffectiveness I am paying someone else a lot more for expedited delivery.
Shipment Details
Origin State:
Michigan
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
874432
Quote or Order Cost:
$1200

Company Response
Avi Dori from Car2Transport Submitted this response.
Response Date: 8/24/2015 4:32:00 PM
We apologize for any inconvenience may have caused to the customer, we did above and beyond to assign a driver for this tough route. unfortunately in the transportation industry sometimes things take longer than expected... we offered the customers a free service, and in fact when we called with driver name, the customer informed us that he decided to drive the vehicle himself, since the other company he hired also could not find a driver. Customer satisfaction is our first priority and we tried to work out on this issue with the customer.