The sales representative arrived at the original quoted price of $720 because he was told that all vehicles had the same pick-up and delivery address, a convenience factor which enables the carriers to provide a discounted transport price for the entire group. As the representative worked to collect each of the separate orders, he learned that the group did not have the same pick-up and delivery addresses and this caused the price of the transport to increase to $800. We refunded each of the customers $50 of their $75 deposit to help compensate for this increase. Unfortunately, carriers can change what they charge for any given route in subtle and unannounced ways, usually due to the supply and demand factor. We try our very best to keep on top of the daily changes and that is part of the reason that our quotes are only valid for 10 days. If the carrier rate goes up for a particular route, which it happened to do in this case, it can take longer to find a carrier because there are other vehicles that are priced higher for the same route. We were making an effort to get the lowest possible price for this group and the market dictated a higher price after the order was placed. These unforeseen circumstances are equally frustrating for us and we try to avoid them as much as we possibly can. We were honest with these customers at every point in this process, they just were not willing to trust that what we had to say was (the unfortunate) truth.