Quote

vinod Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 9/24/2012 9:45:00 PM
This is the firs time ever shipped my vehicle.Requested Quote from Cascade transportation they have given me some quote.They asked me to review their company rating in TransporatioReviews.com
they are very informative.They only thing i didn't like was their honesty.
My order total cost they quoted me was $615 standard open type delivery with in 2 weeks
When i placed my order after couple of days they asked me to pay $80 more for truck driver.
I was shocked. They won't keep their word as promised in quote. That thing i didn't like it.I said i can pay only half of the amount ie $40. So total $615+$40 = $655.

Customer Service was good

Beware of Hidden Costs.Their won't keep they word as discussed during placing order.

I don't know how these transportation companies work but this company they don't keep their word as promised.






Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 9/25/2012 8:08:00 PM
REBECCA 360-834-7898 rebecca@cascadevehicleshipping.com Vinod, here is some information that may possibly help you understand how these transport companies work. We have NO hidden costs and are completely honest with our customers at all times........And I did split the extra $80 with you! A QUICK BREAKDOWN OF THE AUTO SHIPPING INDUSTRY People dont ship their car every day, so they are not familiar with the workings of this crazy industry...... please keep in mind that we are bidding for truck space to get your vehicle assigned to a carrier. This industry is controlled by brokers who have access to drivers nationwide for all the various routes that are brought to us by our customers. The vehicles are posted onto the National Freight Board and on average there are 25,000+ vehicles waiting to be assigned to carriers. This is where the drivers go to pick their freight but keep in mind the drivers are the only ones who choose what they will transport on their carrier. Our goal is to save our customers money and we are more than happy to post your vehicle at a lower rate than our computer generated quote recommends for your route. We will work for FREE until we find a driver for your vehicle, which means you are not at risk The quotes we provide are an estimate of what we believe it will take for a driver to take your vehicle for that particular route. We base that off past history, freight board comparisons on your route and current trends. All brokers that give you a quote are giving you just that....a quote, it's not a fixed price, it never is until a particular driver commits to that vehicle and route. You will find that several companies will purposely give you a LOW BALL quote just to get your order, charge a deposit that is non-refundable and your vehicle never gets shipped. Our job as auto transport brokers is to get your vehicle moved. If we have to come back with some bad news, like a driver asking for more money, then it's our job to do so, it is at that point you have the option to say yes or no. Pricing in this industry is a living breathing monster. There is no price guide or $$ per mile from state to state. There are busy seasons when it costs more and slow seasons, when you can typically get better pricing from the drivers. Again, we don't make a penny until we get a reputable driver to pick up your vehicle, so it does us NO GOOD to give you a quote that is too low to attract a driver. With that being said, there are times when our quotes or estimates are not exactly what the drivers are looking for. If our quote or estimate is not the market value, the drivers will call and ask for the load, but let us know what they are willing to do the job for. We always say ....there is no right price until a carrier accepts the load.....! Please let me know if you have any questions. Thank you for the review. Rebecca