Company Response Review Report Review
Malia McClain (360) 834-7898

SUZI Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 2/23/2013 3:18:00 PM
MY CONTACT PERSON AT CASCADE FROM DAY ONE WAS MALIA MCCLAIN. THIS WAS ADVANTAGEOUS BECAUSE NOT ONLY WAS SHE FRIENDLY, INFORMATIVE, AND PATIENT, THE CONTINUITY OF THE CONVERSTATION WAS PRESERVED OVER TIME. A FIRLY LONG PERIOD OF TIME WAS NECESSITATED BY SOME DELAYS I EXPERIENCED WITH CERTAIN DEALERSHIPS.

WHEN I FIRST SPOKE WITH MALIA, SHE THOROUGHLY INFORMED ME ABOUT THE TRANSPORT PROCESS, AS I WAS COMPLETELY UNFAMILIAR WITH IT. SHE ALSO SUGGESTED I SEARCH THE INTERNET TO REVIEW THE QUALITY OF OTHER COMPANIES! THIS WAS A SIGN THAT SHE BELIEVED IN HER COMPANY AND ITS HIGH QUALITY OF SERVICE.

MALIA ALSO SEEMED TO REMEMBER ME, EVEN THOUGH SEVERAL WEEKS HAD PASSED BEFORE I CALLED AGAIN. THIS WAS REFRESHING.

WHEN TIME CAME TO MAKE FINAL ARRANGEMENTS FOR TRANSPORT, MALIA OFFERRED AN INITIAL QUOTE, BUT SAID SHE WOULD WORK TO REDUCE IT, AND SHE DID. SHE REALLY FOLOWED THROUGH WITH WHAT SHE HAD PROPOSED. AND THE PRICE WAS REASONABLE AND COMPETITIVE.

THE MAN/COMPANY WHO ACTUALLY DELIVERED MY AUTO WAS AVAILABLE EACH TIME I CALLED HIM WITH QUESTIONS. WE HAPPENED TO GET QUITE A SNOW BLIZZARD THE DAY BEFORE HE WAS SCHEDULED TO PICK THE CAR UP IN NM. I CALLED HIM AND HE SAID HE WOULD HAVE TO DELAY PICK UP FOR ONE DAY, BUT BELIEVED HE WOULD STILL BE ABLE TO DELIVER IT TO ARKANSAS ON TIME. INDEED HE DID! (HE WAS EVEN A BIT EARLY) I FOUND HIM VERY FRIENDLY, INFORMATIVE, AND PROFESSIONAL, AND THE CAR WAS WELL-CARED FOR.
Shipment Details
Origin State:
New Mexico
Pickup:
Late
Destination State:
Arkansas
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2000053
Quote or Order Cost:
$700

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 2/26/2013 10:27:00 AM
MALIA 360-834-7898 - Suzi, thank you for the incredible review!!!!! I so much enjoyed working with you and happy to see you FINALLY got your long awaited FJ CRUISER! Thanks again. Malia@cascadevehicleshipping.com