Terrible service, non-transparent pricing, lack of communication

Tri Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 8/29/2013 4:38:00 PM
I found Cascade here at TR.com. After reading a few reviews and looking what they quoted, I decided to go with them. This is one of 4 companies under the same company. They do this so that you as the consumer think you're getting different quotes from different companies as well as mitigate the complaints. At any rate, after taking my credit card and spending 7 days to find a carrier, Deanna called back saying that she quoted too low so no truck would take the job. During this 7 day period, I have called and left multiple messages for Deanna but no return phone calls until the 7th day. Terrible communication and unprofessional to say the least.

I ended up finding a carrier myself by searching for local carriers nearby where my vehicle was. Thank you TR.com and no thanks to Cascade, Red Carpet, and Magic Carpet for your terrible customer service. You lost me an entire week just because you have untrained employees who low ball on quotes and cannot deliver.

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 8/29/2013 8:40:00 PM
Dear Tri, I was in contact with you and your assistant Crystal many times during the course of looking for a carrier for your vehicle. When I left Crystal voice mails, as well as talking with you directly, to let you know that we were still in search of a carrier. I also let you know that I had to add more money to the carrier to see if we could get your vehicle shipped as soon as possible for you. The estimated time to find a carrier is approx. 7 days, you were wanting it shipped asap, without the expedited shipping costs. I was doing my all to get you that carrier without going extremely high over the estimated quote. The price that I quoted you was just that, a quote. And I let you know that we were having to add more money to the carrier to try and get your vehicle shipped. I apologize that you felt you did not get the customer service we pride ourselves on, and I thank you for the feedback, as it makes me want to do a better job next time in regards to my customers. Regards, DeAnna Zimmerly