Company Response Review Report Review
Unsatisfied

Troy Lally Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 9/25/2013 1:34:00 PM
I called for a transport from Washington to AZ. I was quoted a price and told a transport company would pick it up within a few days. When this did not happen I called to check on the status and was told now that 'payment upon delivery in cash' would speed up my order......which was sort of disturbing. Then I was told the shipping cost increased by another $200, and the initial price was even high to me.....I was told the transport would arrive on a Wednesday, and that did not happen. I called the transport company who had poor customer service and they told me another few days.....after the date my vehicle was supposed to be delivered. Then, on the Friday it was to be delivered.....I left work early to be home for the delivery and of course...'the trailer had broken down' and the delivery may not make it. Eventually late that night, the truck finally showed up....on a small flatbed trailer with a pickup truck and driver who barely spoke english and didn't even have the hood closed! Completely unprofessional transport and way too high of a price.....not even on a professional car hauler/transport vehicle. I feel like I was ripped off.......
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2002355
Quote or Order Cost:
$1230

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 9/25/2013 6:35:00 PM
Hi Troy, I sorry your car transport experience wasn't smooth sailing. Unfortunately these kinds of issues do come up from time to time. Usually they don't all happen to the same customer at the same time. We try very hard to make sure the customer understands that the pricing is not fixed until the carrier has agreed to the posted price or has made a counter offer that the customer can accept or reject. Ultimately the customer is in total control of the price at which the vehicle ships. As to the scheduling issues, unforeseen things happen that can make a carrier early or late, but there is no excuse for them not communicating professionally with you regarding those issues. At Cascade Vehicle Shipping we rate the carriers and ones that have bad communications skills are dropped from our list of authorized carriers. Again, we apologize for your troubling experience.