Company Response Review Report Review
Car shipped

Andrew Malone Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 9/30/2009 11:42:00 AM
This is the second time I had a car shipped cross country. The first time was with DAS. I had no problem,other then my car being handled to many times.Picked up here dropped off there,staging in a lot untill someone can pick it up. So this time,I went with Cascade.They had great reviews,all five stars. Jeff the customer service rep. was great. He knew his stuff. He put my mind at ease with shipping the car. What I didnt like was,the day of arrival kept changing. Now I know its not his fault. I know crapp happens. BUT if the day changes, a phone call would be nice. I called on thursday, I was told Friday the next day it would come.I called Firday morning and was the told the car wouldnt be delivered untill Monday. Other then feeling like the rabbit chasing the carrot. It turned out ok. The guys dropped the car right in front of my house, on time. So watch out and stay safe.
Andrew Malone
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Connecticut
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
599210
Quote or Order Cost:
$1100

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 9/30/2009 12:23:00 PM
Andrew, We are sorry that the truck was delayed and as you stated we have no control over that. You called in to check status of the vehicle, we informed you of the delay, we did not see any reason to call you later in the day to tell you the same information. It states in our terms and conditions: The normal pickup timeframe is 1 to 10 business days. Pickup and delivery dates are contingent upon carrier availability and season. All dates and times given are an approximation. We cannot guarantee exact dates or times of when the vehicle will be picked up or delivered. Carriers may be subject to delays. Cascade Vehicle Shipping, Inc. will not be held responsible for any expense related to a delay (car rental fees, storage fees, accommodation fees, etc.) Cascade Vehicle Shipping, Inc. is an agent for you. We arrange for the transportation of the vehicle by finding an appropriate carrier. We do not own trucks or physically transport the vehicle. Our services end when the carrier is assigned and contacts you regarding pickup and delivery of the vehicle. Thank you for acknowledging that the truck was at fault and not Cascade, future customers will be happy to know that. We are happy that your vehicle arrived safe and sound and was not handled by multiple people like the last time. Have a good Day Jeff