Company Response Review Report Review
Honesty

Charles Wong Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 10/26/2009 2:00:00 AM
The agreed upon price is $1800. The deposit was $360 and the company charged my credit card $372.50. I have to protest to my credit card company concerning the charge. My cars were picked up one day ahead of the schedule. I was contacted by the driver 2 hours prior to my delivery of the cars for transportation. Fortunately I have both cars ready. Howver, I have to leave my work to deliver my cars. It's not truely door to door service. I was told by my driver that the cars will be delivered in 5-6 days. He contacted my daughter one day ahead of schedule and asked her to pick up the car. She has to get her hushand to take an unexcused leave from work to pick up the car. I have no problem with the early pick up or delivery. The driver is very nice. However, I don't think this company is honest in term of its charges. I will give this company a 3 stars for its service.
Shipment Details
Origin State:
Kentucky
Pickup:
Early
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
600791
Quote or Order Cost:
$1800

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 10/26/2009 11:35:00 AM
Charles, It states in our terms and conditions that there is a charge for credit card use. We are sorry if you did not see that as you read the terms and conditions. Unless arrangements are made with the driver to meet at a location, it is a door to door service. If you agreed to meet the driver, then that is between you and the truck. Our service is to provide a transport company, which we did.