Company Response Review Report Review
Friendly Customer Service, Not Great Experience

Christie Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 3/24/2011 11:10:00 PM
When I called to schedule the pickup of our Toyota Tacoma from Florida to Washington, I was quoted a price of $931. We ended up paying $1331.

Unfortunately, Cascade Vehicle Shipping was not able to find a carrier to move our truck within the available time frame, though we made the request several weeks in advance. Our move date arrived with our truck still sitting in our driveway and no confirmation that a carrier was on its way. We called in several times that day and were asked twice to wait two hours to see if a carrier could pick it up. No carrier was secured that day.

I frequently called Blaine to check on the status of our vehicle pickup. Blaine was very helpful, and always answered my questions, but several times said he would call me back in fifteen minutes, an hour, etc. and I would not hear from him until I called him back again later the next day.

After our vehicle sat at our friend's house for two weeks, Blaine called to tell us that someone had agreed to take it for us- for an extra $400. Since we'd left our truck in a friend's driveway, though, we really wanted to have it moved so it wouldn't be a burden. Blaine did make it clear that we didn't have to accept that offer, but because of rising gas prices he doubted we'd have anyone take it for the original quoted price. I hadn't even realized that when I was given the price for vehicle shipping that we end up paying more. We paid the extra $400.

After it was picked up, the process was very smooth. Our Tacoma arrived a day before the estimated delivery date and in the same condition we left it.

We appreciated Blaine's friendly customer service but are not sure we can recommend Cascade Vehicle Shipping as we ended up paying quite a bit over their quoted price, AND had to wait several weeks after our availability for the truck to be picked up.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6224306
Quote or Order Cost:
$1331

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 3/28/2011 11:52:00 AM
blaine@cascadevehicleshipping.com 360-834-7898. Christie, sorry about the confusion, glad all went well in the end.