Company Response
Preet Chawla from
Cavalier Auto Transport Submitted this response.
Response Date: 5/1/2014 9:52:00 AM
Peter we are sorry you feel that way. We never lied to you or low balled your price. It came down to getting an enclosed truck into that area and when it did get there we were able to scheduled it with that carrier. The carrier did not ask for any more money so you can see that we did not low ball you. The carrier we assigned for your transport got your brand new motorcycle to you enclosed for a great deal and did a great job securing the bike properly. Once the carrier got to your location for delivery he said he did not fell comfortable taking his truck any further because he felt it would be difficult to deal with. That was his call not ours (this is why well tell all of our customers that it is door to door service unless the carrier cant fit the truck up the road). When you called us and told us what was happening we called the driver right away and tried to get him to get closer but he would not because he said there were low lying trees and tight streets. The carrier parked a few miles away from your location (per the invoice it states that they can park up to 5 miles away) and asked that you come get it when you refused he stated he cant wait around and has to get back on the road. This is why we told you to meet the driver because he would have left and put your bike in storage. We told you this at the time. Again, we apologize for any inconvenience this may have caused you. Preet.