Company Response Review Report Review
DOCUMENTED E_MAILS This is my expirience

DEMETRIOS SOTIROPOULOS Submitted this review about Caviness Auto Carriers
Review made Live: 1/8/2008 4:19:00 AM
Demetrios, we normally do not give refunds after 72 hours but being we didnt get your car moved we felt that we needed to atleast give you some of your money back. We are sorry for any inconvenience that this may have caused you in any way. I have attatched a copy of our terms and conditions and you will see in line 11 that before 72 hours is up we will refund you 50% and after that 72 hour period you will be given no money back. But we intern gave you 50 back on the deposit you paid to us for our services the other 50 goes to pay the girls that work here in the office with the carriers and drivers to get your car moved. If there are any more questions feel free to contact me in the office. Thank you Katherine
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From: sotiropoulos@bellsouth.net
To: normancaviness@hotmail.com
Subject:
Date: Mon, 7 Jan 2008 14:06:31 -0500
why the credit of 50 and not 100.00? I believe that because of the fact
that you could not provide services that were agreed upon that I should
recieve a full deposit. I will give you another 24 hours to return the
other 50.00 or we will have to turn matters over to credit card company as a
dispute for services not recieved. Below you will see an e-mail from
norman....


I will take care of your cancelation and put your folder on Tammy desk she takes care of the refunds. Sorry that it has been taking so long there is so many cars out there to be shipped. Thank You. CAC





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From: sotiropoulos@bellsouth.net
To: normancaviness@hotmail.com
Subject: Re: Update
Date: Sun, 6 Jan 2008 04:49:26 -0500


Well my friend, the time has come. I have no other choice but to request you return my 100.00 deposit. It has been over a month and I have been patient. I would like to keep this as professional as possible with no hard feelings.

Demetrios
---XXXOriginal Message ---XXX
From: Norman caviness
To: Demetrios Sotiropoulos
Sent: Saturday, December 29, 2007 1:47 PM
Subject: RE: Update


Thank You ! And I understand.





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From: sotiropoulos@bellsouth.net
To: normancaviness@hotmail.com
Subject: Re: Update
Date: Sat, 29 Dec 2007 04:19:48 -0500


Norman,


It has been almost a month and no one has picked up the vehicle. I could have had the vehicle in Savannah by now. I have done some research and have discovered a company called U-ship. I have had 2 offers to move the car one was a driver and the other a carrier. I do not know where you have posted this, however it seems like its not working. I will give it another week if my vehicle is not picked up I have no other option than to request a full refund of my deposit so that I can make other arrangements.

Demetrios Sotiropoulos
---XXXOriginal Message ---XXX
From: Norman caviness
To: sotiropoulos@bellsouth.net
Sent: Friday, December 21, 2007 1:08 PM
Subject: Update


Hello,

We wanted to let you know that you are still posted on the board for shipment, and there are many calls out to drivers, we are just waiting for a response back from them. Just as soon as we have more information for you we will be contacting you with the hauler info. thanks
Shipment Details
Origin State:
Connecticut
Pickup:
Never
Destination State:
Georgia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
23417-RP
Quote or Order Cost:
$500

Company Response
Tammy Caviness from Caviness Auto Carriers Submitted this response.
Response Date: 3/12/2008 11:26:00 AM
As you can see threw the emails we were working on this order. It does cost money for all the systems that we us on the internet for posting and keeping up with customers orders and haulers to match up to ship the cars. Everything cost now adays. And he did get a refund. Thank You ! CAC