Bonnie, I first must apologize if you were confused about whom shipped your vehicle. This statement you submitted is not about Classic or the way we conduct business, it was the other company you placed your business with. Here is my response to this statement based on actual notes and paperwork. 1. You originally placed your order with Classic on Feb 15 2010 2. You then made another reservation on Feb 25 2010 with another company that completed this transaction for you, not Classic. 3. I phoned you on the 25th to inform you that it was un-ethical for two brokers to have an order placed for a single client. 4. You have every right to be upset about this but the mix-up is all in your mind and you wont let it go. When you called me screaming about the prices - I informed you that I had cancelled on the 25th due to ethics and guidelines that Classic follows. 5. Some of the verbage you used in this statement of yours is so out of line. One: Classic Auto employees would never firmly state that the price would never change, some carriers call in requesting additional funds and that is not unusual, Classic informs any client of any changes and communicates this directly and upfront. What Classic sends in their quote is an APPROX amount that would move vehicles all over the US, Canda, Hawaii and Alaska. Two: Classic Auto ensures that our guidlelines and ethics are the upmost personal service to all clients. Take care, Carolyn