Company Response Review Report Review
Very poor responsiveness and service

Linda Submitted this review about Continental Auto Movers
Review made Live: 9/21/2009 3:41:00 PM
This organization never picked up the vehicle as contracted. Following several days of calling the agent, he stopped answering the phone and refused to return calls even though I left at least 5 messages.

Nearly one month after the scheduled pickup, which was Jun 27, I contacted the office to have the deposit refunded and was assured by the office personnel that I would receive the refund to the account within a couple of days. A week later I called and spoke to the person I was told was in charge of handling this, someone named Rick, and was again assured that it would be taken care of immediately. Since that time I have talked to at least 3 more individuals and left half a dozen phone messages to find out the status of this request. So far I have not received one returned call nor has the request been processed.

I would never trust these people again. They failed to meet their contractual obligations and now refuse to honor the refund request, as stated in the contract.
Shipment Details
Origin State:
Minnesota
Pickup:
Never
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
9971A
Quote or Order Cost:
$500

Company Response
continentalautomover from Continental Auto Movers Submitted this response.
Response Date: 9/28/2009 10:27:00 AM
I deeply apologize for the long delay. Your original transaction was under a different name and that caused a lot of confusion at the office. We were under the impression that the refund was taken care of several weeks ago. Either way, the refund was processed 09/19/2009. thank you, -Rick