Company Response Review Report Review
booked 5/18 today 6/13 still not picked up

beth Submitted this review about Cosmos Auto Inc.
Review made Live: 6/14/2006 1:01:00 AM
I have booked shipment for 7 vehicles with cosmos. I had to cancel one because it was taking so long. 3 of them I am still waiting on. One CA to MA has been since 5/18 and still it has not been picked up. Another CA to KY has been since 5/22, still not picked up. Another CA to VA has been 12 days, still not picked up. The other 3 were staying in CA ,AZ and TX. I do not reccomend this company. I believe they do lowball their quotes, just to get you to order with them, then they do not communicate with you at all to let you know anythig. They have not ever called me once, and as you can see I ship quite a few vehicles. They do not care about customer service.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
10863
Quote or Order Cost:
$990

Company Response
Cosmos Auto Inc from Cosmos Auto Inc. Submitted this response.
Response Date: 6/14/2006 8:23:00 PM
We ship about 500 vehicles a month and I am sure all of our clients are happy to save money. Beth was warned that her vehicles are very big (VW Buses ) plus it is summer rush season therefore it may take longer to get them shipped. Beth Osborne is upset because we decided to stop taking her orders when a couple of her clients, that we arranged shipment for their vehicles, called us because they were upset with her because she misrepresented the VW Minibuses she sold them and now she wouldn't return their calls.