WE HAD THIS CUSTOMER SCHEDULED WITH OUR CARRIER PEREZ TRANSPORT.WE PREPAID OUR CARRIER FOR A RESERVATION ON THEIR COMPANY TRUCK.THIS CUSTOMER WANTED TO CANCEL ORDER A DAY BEFORE SCHEDULED PICK UP DATE WHERE IT ALREADY TO LATE TO REPLACE CUSTOMER'S CAR WITH ANOTHER VEHICLE THEREFORE THE DEPOSIT IS NONREFUNDABLE.CUSTOMER FULLY AGREED TO OUR TERMS OF SERVICE AT TIME OF ORDER