Company Response Review Report Review
CROOKS & LIARS

Evan Tullos Submitted this review about Countrywide Auto Transport(CA)
Review made Live: 4/27/2009 4:50:00 PM
Countrywide Auto Transport will do & say ANYTHING to gain your confidence & assure you that they are capable of moving your car. I had a Mazda Miata in a rural area of Colorado that I needed shipped to Mississippi. I specifically asked about the difficulty & time frame. I was guaranteed that the car would be picked up within 10 days. (I was even quoted the a 90% guarantee). After 10 days and the car was not picked up, I was again quoted a 90% guarantee that the car would be picked up within 3 days....Sound familiar? This happened over and over for 7 weeks. Needless to say, I cancelled the order and had it picked up by another carrier within a week. That was the good news. Ever try getting your deposit back from a con artist....AKA, the supervisor named Al. Everytime I talked with Al, my refund had just been processed. Well, it has been about 6 weeks since we got our Miata from the other carrier and guess what, no refund from my buddy Al. Today, I called my bank to report fraudulant use of my debit card. I have only had to do this one other time in my entire life and they were very good about putting the money back into my account within 5 working days. I'll let my buddy Al work it out with Mastercard.
Anyone who is thinking of using Countrywide Auto Transport should heed my warning. If the company is managed by a lying crook like Al, imagine how bad the rest of the bottom feeders are that work there and put up with his ability to lie through his teeth with a grin in his voice. If you don't take my advice and use these shyster's, you had better not pay with a check cash or money order or you can kiss your money good-bye. Only the fraudulant division of your debit / credit cards will get you a refund. If you talk with Al, give that shyster my best!!!
Shipment Details
Origin State:
Colorado
Pickup:
Never
Destination State:
Mississippi
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
74639
Quote or Order Cost:
$685

Company Response
cwat from Countrywide Auto Transport(CA) Submitted this response.
Response Date: 4/27/2009 6:17:00 PM
In reference to the above posted Blog. We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .55 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one. In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service. Countrywide Auto Transport 949-347-1680 27762 Antonio Parkway, Ste L1601 Ladera Ranch, CA 92694