In response to this complaint CCAT apologize for any inconveniences this may have cause as Beth feildman was diagnosed with a terminal illness and has been gone for the entire 2 weeks. Many of her phone calls have been spread out to the other agents which I"m sure was taking care of according to our notes in the system that your dates and information was confirmed. Keep in Mind that the dates given to you for pick up are strictly estimated and when the driver is ready for pick up he will contact you 6 to 12 hours notice prior to pick up and then at least a 2 to 3 hours notice before actually getting their to pick up. Please contact our office so we may assist you as your order is still current and we have yet to receive a cancellation notice from you wanting to cancel your order. Also you can go to our website to check out the frequently asked questions which will also help in assisting you with any questions on the actually pick up if you were on unable to get a hold or Beth. We sincerely apologize for the inconvenience as we indeed are a reputable company and have been in business over many years with very few complaints which in most cases like this is a misunderstanding due to lack of communication on both parties.