Cross Country Auto Transport is one of the largest moving companies in the industry. We move a high volume of vehicles across the nation each week. In CCAT contractual clauses one must cancel his or hers order 7 business days prior and 7 business days after the estimated pick up to recieve a full refund. This was clearly stated in the 5th line above clients affixed signatures. If and when the client chooses to cancel file is sent over to accounting and once it gets to accounting it is reviewed and processed within a week. Once the actual claim has been processed it could take up to 7-14 business days to see the refnd in the account.