I got quoted an amount with Cross Country that apparently was too low because I can't get anyone to pick this vehicle up. They told me they had their own trucks and it would be no problem to get compared to a broker. Well it turned out the only license they have is a broker. I was told it would be picked up by Monday or Tuesday the 23rd or 24th and here it is Friday and I'm just going to cancel. I called several times and the last time was transferred to the customer service and got no answer and a message. I then attempted to call back the associate I had reached two times before that(one of which I was placed on hold for 20+ minutes and then cut off) and no answer there anymore either. It seems that they could not deliver so now they wish to avoid my questions altogether. I would not ever recommend this type of service to anyone about any product or service. How can this type of customer service construe good business practice. Avoid at all costs!!!
Shipment Details
Origin State:
Nebraska
Pickup:
Never
Destination State:
Missouri
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2090173
Quote or Order Cost:
$575
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