Dear Jeanie, We sincerely apologize for the delay in the delivery of your vehicle due to the non-availability of the drivers on your route NE to OK. Out ain job is to keep you informed about the status of your order and we are terribly sorry for letting you down. As for the policy of Crystal Car Shipping, we never guarantee a pick update due to unpredictable situations that might happen on the road. With your permission, we would like to keep working on your order and get you a carrier company to ship your vehicle as soon as possible. Please let us know if we can proceed! Thank you for your feedback and waiting to hear from you!