Company Response Review Report Review
Transport of my Audi

William Submitted this review about Crystal Car Shipping, Inc
Review made Live: 11/11/2022 6:44:00 PM
This review is difficult to write because Rowan tried to do his job. However…We agreed to a price a week before the delivery then the night before the car was to be shipped he told me the car would not be picked up the following day. I was then asked to pay an additional $300 to the quoted price after I had the seller call off work to arrange pickup, and I had arranged my schedule to suit. I was a bit forced into the rate due to not being able to re-arrange schedules that were previously agreed on. Crystal said they would not charge me a fee but I was still charged the $150 brokerage fee and had to go to my credit card company to retrieve it. On the day of delivery I was forced to track down a delivery time which was stated as 2pm. At 3:30 I had to call the driver who was 300 miles away and told me that once he put the distance into the GPS he wouldn’t deliver it because it was too far. How would a delivery driver not understand that Pittsburgh is not local to Philadelphia? The driver was unresponsive to communication of any kind after that time. I ended up having to use my local police department to contact the driver which ultimately prompted him to text me regarding my delivery (which was 3 days late). I was forced to find final transport on my own. Crystal could not offer anything, if you read their contract they do not back the drivers, no guarantee of updates on the reschedule etc, they also carry zero insurance to back your transport it is on you to recover any damages. Crystal simply doesn’t do its due diligence to vet the carriers and their reliability. They also have zero recourse if their driver decides to not deliver your vehicle, they will tell you ‘I am contacting the driver just like you are’. I would strongly advise against using them again and very carefully vet your car delivery services, this is a very ‘scammy’ industry and I would suggest contracting a more premium company for your vehicle. What I learned from my experience is use a transport company who owns the transport from front to back, the booking, pickup, delivery, and tracking. I’d also suggest reading reviews, Crystal’s reviews look good but if their driver decides to go sideways you have zero protection from them, they say it in the contract, read the fine print. It is also worth nothing that Crystal would not refund their fee after this experience.
Shipment Details
Origin State:
Arkansas
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
700
Quote or Order Cost:
$700

Company Response
Crystal Car Shipping, Inc from Crystal Car Shipping, Inc Submitted this response.
Response Date: 11/14/2022 1:45:00 PM
Dear William, we are so terrified to hear about your experience working with our company. This is totally unacceptable. As you know, we are a broker company and only provide you with the offers we receive from carrier companies that could possibly do the job. We negotiate the rate and offer you a final price The partial deposit is only charged once your vehicle is picked up. Also, we only work with insured carrier companies to make sure your vehicle is bumper-to-bumper covered. Previously we never had any issues with your driver, nevertheless, we won't use his company anymore. We are so sorry to disappoint you and hope for your understanding.