Company Response Review Report Review
Never again

Jess Submitted this review about DRS Transports
Review made Live: 3/16/2020 9:15:00 AM
Worst experience EVER. Will definitely not be using this company for my next transport. Late for pickup. Late for drop off. Had to meet driver for both drop off and pickup at a location other than my residence. I chose this company based on positive reviews but will most certainly be looking for a new company in November for my next transport.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11062-EU
Quote or Order Cost:
$650

Company Response
DRS ADMIN from DRS Transports Submitted this response.
Response Date: 3/16/2020 3:19:00 PM
Dear Jessica, We extremely saddened to hear your experience was anything short of amazing. We strive for complete customer satisfaction and if we fell short I hope you'll accept our most sincere apologies. If it was an issue with the carrier we will be sure not to use that carrier again. If it was an internal issue we will be sure to handle it accordingly. I hope you will accept our apologies and maybe give us a shot sometime in the future to redeem ourselves.