We completly understand the fustrations of waiting on a truck driver but as explained the truck broke down in the middle of the night and the driver had 9 customers the next morning to contact. Unfortunatly trucks do break down and do the best they can to stay on schedule. We contacted the driver as soon as we were made aware of the situation Friday morning and delivery was rescheduled for Monday. The driver actually had it there by Sunday evening. We do e-mail our customers approximate pick up and delivery dates and include that these are only approximate, the driver will call when he's close enough to give a narrow time frame. Drivers are delayed and run ahead of schedule for several reasons, weather, traffic and mostly other customers they are working with to pick up and deliver vehicles. It amazes me that a driver will sit and wait 3-4 hours on a customer to leave work and consider it part of the job but a 3-4 hour delay to some customers is a crisis.