Company Response Review Report Review
shipper late and lazy

tommy Submitted this review about Dependable Auto Movers
Review made Live: 9/24/2006 4:05:00 PM
The scheduling agent was good, however the pickup was scheduled for a Monday- no show. I had to call to get it rescheduled, then they were a week late. When the truck arrived, the trucker wouldn't even bring it near my home. He would only deliver it to a weigh station on the freeway! Quite possibly the dumbest person I've dealt with.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0608280059
Quote or Order Cost:
$795

Car Condition
  • Vehicle was dirty
Company Response
Sarah from Dependable Auto Movers Submitted this response.
Response Date: 9/29/2006 1:30:00 PM
We really apologize for all the inconvenience to our customer. Unfortunately, not all drivers are up to our usual standards. We appreciate this customer's assessment of the driver because it helps us determine which companies to use & which ones not to use again. We have already taken the necessary steps to not use this driver again. Thanks!!! Dependable Auto Movers