Review Report Review
Outraged, insulted and stomped upon!

Paul Submitted this review about Dependable Auto Shippers
Review made Live: 1/23/2008 12:37:00 AM
We are outraged with complete lack of communication on D.A.S. side, while our cars were at the mercy of the WORST SERVICE WE'VE EVER experienced.

We've moved from CA to NC and staged 2 cars for the shipping 4 days apart.
However, not only first car arrived 9 (nine!) days late (no weather complications, as our furniture arrived on time), we have NEVER been contacted by D.A.S., advising on late arrival. Their "Real time satellite tracking" is not even a joke, it's a mock!
Customer service is unwilling and unhelpful. Waiting times up to 32 minutes (recorded). Our cheerful salesperson (Jeff in CO) is disconnected from his crooked company's reality and not even in charge of his own words (promised to "compensate", but retreated soon after communicating with his superior.
Our 2nd vehicle is still sitting in CA since 1/3/2008 (already 19 days, on the same shipping lot!).
Not only we are paying for the rental car in excess of expected, but we can not make any advanced plans, all due to their inferior service. We plan to engage with EACH AND EVERY Consumer Rights organizations, including BBB, epinions.com, transportreviews.com, etc (and advise anyone to steer away from such swindlers!), and also we shall publish our complaint on each and every website of D.A.S.' direct competitors, and to file a complaint with the Office of the Attorney General.
Draw your own conclusion, stay away from D.A.S.!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4757824
Quote or Order Cost:
$2198